Shipping policy

Shipping rates

Rates depend on where your order ships. The exact rate for your address is shown at checkout.

• United States: US$7.99. Free on orders of US$49 or more. Express shipping US$15.
• United Kingdom & Europe (UK, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland): US$5.99. Free on orders of US$35 or more.
• Rest of the world: US$12.99. Free on orders of US$69 or more.

Beds and other bulky items

Dog beds, sofas and other large items use a bulky-item rate:

• United States: US$24.99. Free on orders of US$149 or more.
• United Kingdom & Europe: US$14.99. Free on orders of US$99 or more.
• Rest of the world: US$29.99.

Processing and delivery times

Orders normally ship within 1-3 business days. Delivery to the United States usually takes 7-15 business days. Delivery to other destinations varies by country and customs processing. Tracking details are sent by email when your order ships.

Duties and taxes

Orders shipped outside the United States may be subject to import duties or taxes charged by the destination country. These are paid by the recipient unless shown as included at checkout.

For shipping questions, contact lee@istayteam.com.